We wa... It’s important to remember that gathering evidence starts at the beginning of the tenancy and continues throughout the lifecycle of the tenancy. Disputes Disputes Use your tenancy deposit protection ( TDP ) scheme’s free dispute resolution service if you disagree with your tenants about how much deposit should be returned. We’ll send you a link to a feedback form. The money can later only be retained by the landlord if the tenants agree or an adjudicator decides. 1.1 This document sets out the Tenancy Deposit Scheme rules relating to the independent resolution of tenancy disputes. So, in your case, the time limit will run, not from the date when the lease was signed, but the date by which the landlord was supposed to return the deposit, i.e. Therefore, on the 31st day after the payment of the deposit money to the landlord the tenant can make an application to the court if the money has not been protected and the prescribed information given. Our free Dispute Resolution Service is here to help. When tenants and landlords disagree about claims at the end of a tenanc... Dispute resolution is a free service for resolving deposit disputes between landlords and tenants at the end of the  tenancy. We hold the money securely during the dispute and repay it according to the adjudicator’s decision. Please see below some defi nitions and explanations of the terms we use frequently throughout this document. how the deposit should be repaid, the scheme will continue to hold the deposit until an adjudicator makes a decision through the dispute resolution process, or they receive a court order instructing how the deposit should be repaid. The tenancy must be registered with the Tenancy Deposit Scheme (see Is your tenancy covered by the Tenancy Deposit Scheme? All content is available under the Open Government Licence v3.0, except where otherwise stated, If your landlord doesn't protect your deposit, apply to your local county court to get your deposit back, Private renting for tenants: tenancy agreements, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases. Tenant's guide to deposit protection schemes - your deposit, information landlords must provide, disputes and advice Gathering your dispute evidence. Don’t worry we won’t send you spam or share your email address with anyone. We can only resolve disputes about deductions that a landlord or agent wants to take from a deposit when a tenancy ends. We use cookies to collect information about how you use GOV.UK. Who is mydeposits? Don’t worry! My Deposits . 2. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. With TDS Custodial there is no deadline within which to start the repayment process. In these instances, the timeframe can extend slightly. You can change your cookie settings at any time. Dispute resolution is a free service for resolving deposit disputes between landlords and tenants at the end of the tenancy. You must also provide the tenant with a list of required information within a set time limit. Don’t include personal or financial information like your National Insurance number or credit card details. Contact the TDP scheme as soon as possible. Here at The DPS, we believe that the best way to learn something is to try doing it for yourself. Each deposit protection scheme has a free dispute resolution service that: looks at evidence from both sides. 1. The time runs from the date when the claim arose. These Rules should be read in conjunction with the relevant Membership Rules of the Tenancy Deposit Scheme. 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